Ezra verifies every tradespersonEvery tradesperson is verified.
Every payment is protected.
Before any tradesperson accepts a single job on EzeAla, Ezra runs six automated checks against government registers and trade bodies. Your payment is held in Stripe escrow until you approve the work.
Six live checks on every tradespersonGas Safe verifiedGas Safe registered engineer
All gas engineers are cross-checked against the Gas Safe Register before they can accept gas jobs. Licence numbers and expiry dates are monitored continuously — expired certs trigger automatic suspension.
NICEIC / JIB checkedNICEIC / JIB certified
Electrical contractors are verified against NICEIC or JIB public registers. Only approved contractors can accept notifiable electrical work. Ezra re-checks on registration renewal dates.
CH activeCompanies House · active
Limited companies are verified against Companies House to confirm active status and correct registration details. Dissolved or struck-off companies are flagged and suspended automatically.
HMRC VAT confirmedHMRC VAT register · active
VAT numbers are verified against the HMRC VAT register for all VAT-registered businesses. Claimed VAT numbers that do not match are rejected at the point of application.
Identity verifiedStripe Identity · biometric match
Every tradesperson completes a government ID check before going live — powered by Stripe Identity. Biometric matching confirms the person behind the ID is the person applying.
Insurance confirmedPublic liability insurance · in date
Proof of public liability insurance is required at onboarding. Ezra tracks expiry dates and suspends tradespeople who let their cover lapse before renewing.
All checks are live — not one-time onboarding snapshots. Expired or revoked registrations trigger immediate account suspension.
Stripe escrow protectionYour money never leaves
until you say so.
When you confirm a booking, payment is captured by Stripe — a regulated financial institution — and held in trust. EzeAla cannot access it. The tradesperson cannot access it. Only your approval releases it.
Escrow lifecycle
- Job posted — customer describes the job to Ezra. No payment captured yet.
- Quote accepted + escrow opened — customer confirms the quote. Stripe captures payment and holds it in trust. Neither party can access it.
- Work done — tradesperson marks the job complete in the app. Ezra timestamps the completion.
- Customer confirms — customer approves the result. Funds release automatically within 48 hours.
Something gone wrong?
We step in.
Raise a dispute before the 48-hour window closes. Your money stays locked in escrow while our team reviews the evidence. Most disputes are resolved within 48 hours.
STEP 01You raise a dispute
If you are not satisfied, open a dispute in the app before approving payment. Funds remain locked in escrow — your money stays safe.
STEP 02Both sides submit evidence
Ezra prompts both parties to submit photos, messages, and job notes. All evidence is timestamped and stored on the job record.
STEP 03Human reviewer steps in
A member of our team examines the evidence within 48 hours and determines a fair outcome — full release, partial refund, or full refund.
STEP 04Funds resolved and explained
The escrow is released or refunded based on the decision. Both parties receive a written explanation of the outcome.
Reviewed within 48hHuman-reviewedBoth parties heardNo fee to raise
Data protectionBuilt on regulated infrastructure.
ICO registeredUK ICO registered
EzeAla is registered with the UK Information Commissioner's Office. We process personal data only as required to deliver the platform service. We never sell your data to third parties.
AI transparencyAI decisions explained
Every Ezra decision — verification, matching, flagging — shows its reasoning. You always know what was checked, what was found, and why a decision was made.
PCI DSS Level 1Stripe PCI DSS
All payment processing is handled by Stripe — PCI DSS Level 1 certified. EzeAla never stores card numbers. Stripe Identity handles ID verification to the same compliance standard.
Protected by Stripe escrowBook with confidence.
Post a job for free. Your payment is only captured when you confirm a quote — and only released when you approve the result.